Returns & Exchanges

At Reptile Pets Direct, we want you to be completely satisfied with your fashion-forward purchases, offering a 30-day window for hassle-free returns on all unworn apparel and accessories. Please ensure all items remain in their original condition with tags attached to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Carefully place the items in their original packaging, ensuring all designer tags and protective seals are intact.

• 3.
  Affix the Shipping Label

  Print the prepaid shipping label provided via email and securely attach it to the outside of your return package.

• 4.
  Drop Off and Track

  Deliver your package to any authorized carrier location and keep your tracking receipt until your refund is processed.